Privacy policy
Last updated: 29 September 2026
Ravaya Parfums operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a shopping experience (the "Services"). Ravaya Parfums is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit, use or make a purchase through our website, or otherwise communicate with us.
Please read this Privacy Policy carefully. It explains what personal information we collect, why we collect it, how we use it, and the rights you have in relation to your personal information.
Personal Information We Collect or Process
When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process the following information:
- Contact details including your name, email address, phone number, billing address and shipping address.
- Payment and transaction information including payment method, transaction details and payment confirmation. Payment card details are processed by our payment providers and are not stored directly by Ravaya Parfums.
- Order information including the products you view, purchase, return, exchange or cancel and your previous transactions.
- Customer communications including information you provide when you contact us with questions, complaints or support requests.
- Account information where applicable, including account details, preferences and settings.
- Device information including information about your device, browser, IP address and network connection.
- Usage information including information about how you interact with and navigate our website.
- Cookie and similar technology information as described in our cookie settings and related notices.
How We Collect Your Personal Information
We may collect personal information from the following sources:
- Directly from you, when you place an order, contact us, create an account or otherwise provide information to us.
- Automatically through our Services, including through cookies and similar technologies when you visit or use our website.
- From our service providers, such as Shopify, payment providers, delivery providers and technology providers who process information on our behalf.
- From other third parties, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Processing and fulfilling orders
We use your information to process payments, fulfil and deliver your orders, communicate with you about your orders, and process returns, refunds or other transactions.
Legal basis: Performance of a contract with you and, where applicable, compliance with legal obligations.
Customer support
We use your information to respond to enquiries, provide customer support and communicate with you about your orders or requests.
Legal basis: Performance of a contract, where applicable, and our legitimate interests in providing customer service and managing our business.
Website and service improvement
We may use information about how customers interact with our website to maintain, improve and secure our Services.
Legal basis: Our legitimate interests, where applicable, subject to your rights and freedoms.
Security and fraud prevention
We may use personal information to help protect our website, customers and business, detect or prevent fraud, and investigate potentially unlawful or harmful activity.
Legal basis: Our legitimate interests and, where applicable, compliance with legal obligations.
Legal and regulatory requirements
We may process and retain information where necessary to comply with legal, tax, accounting or other regulatory obligations, or to establish, exercise or defend legal claims.
Legal basis: Compliance with a legal obligation and, where applicable, our legitimate interests.
Marketing
Where we send marketing communications, we will do so in accordance with applicable law. Where consent is required, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.
Legal basis: Consent where required, or another lawful basis where permitted by applicable law.
The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
The Data Protection Commission states that organisations must identify a lawful basis for processing personal information, such as contract, legal obligation, consent or legitimate interests.
How We Disclose Personal Information
We may disclose personal information where necessary to operate our business and provide our Services.
This may include sharing information with:
- Shopify, which provides the technology and hosting platform for our online store.
- Payment providers, to process payments securely.
- Delivery and shipping providers, to deliver your orders.
- Technology and service providers, such as IT, website, customer-support and security providers.
- Professional advisers, where necessary, such as accountants, legal advisers or other professional service providers.
- Government authorities or regulators, where we are legally required to provide information.
- Other parties, where necessary to protect our rights, customers, business or Services, or where you have given consent where required.
We only share personal information where there is a lawful basis for doing so and where appropriate safeguards apply.
Advertising and Marketing Platforms
We may use third-party advertising and marketing platforms, such as Meta (Facebook and Instagram), TikTok and Google, to advertise our products, measure advertising performance and understand how visitors interact with our website.
Where we use advertising pixels, cookies or similar tracking technologies, these technologies may collect information about your interactions with our website, such as pages viewed, products viewed, items added to your cart and purchases.
Where required by applicable law, we will obtain your consent before using non-essential advertising or tracking technologies. You can manage or withdraw your consent through our cookie and privacy settings.
Relationship with Shopify
Our online store is hosted by Shopify.
Shopify collects and processes personal information relating to your use of our store in order to provide and improve its services. Information you submit through our store may be transmitted to and processed by Shopify and other service providers in accordance with applicable privacy laws.
You can read more about how Shopify handles personal information in the Shopify Consumer Privacy Policy.
Shopify may process information in countries outside Ireland or the European Economic Area. Where personal information is transferred outside the EEA, appropriate legal safeguards will be used where required by applicable data protection law.
Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function, including features such as shopping carts, checkout and security.
Other cookies, such as analytics or advertising cookies, may require your consent before they are used.
Where consent is required, you can choose whether to accept or reject non-essential cookies through the cookie or privacy settings provided on our website.
You can change or withdraw your cookie preferences where the relevant consent tools allow you to do so.
Under Irish data protection guidance, consent is generally required for non-essential cookies and tracking technologies, including analytics and targeted advertising cookies.
Third-Party Websites and Links
Our Services may contain links to websites or services operated by third parties.
If you follow a link to a third-party website, that website will have its own privacy and security policies. We are not responsible for the privacy practices, security or content of third-party websites that we do not control.
Children's Data
Our Services are not intended for children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us using the details below so that we can take appropriate action.
Security of Your Information
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes for which it was collected, including to:
- provide our products and Services;
- maintain customer and order records;
- comply with legal, tax and accounting obligations;
- resolve disputes;
- prevent fraud; and
- establish, exercise or defend legal claims.
The specific retention period depends on the type of information and the reason it is being processed.
Your Privacy Rights
Depending on the circumstances and applicable law, you may have the following rights regarding your personal information:
- Right of access – you may request a copy of the personal information we hold about you.
- Right to rectification – you may ask us to correct inaccurate or incomplete information.
- Right to erasure – you may ask us to delete your personal information in certain circumstances.
- Right to restriction – you may ask us to restrict how we process your information in certain circumstances.
- Right to data portability – in certain circumstances, you may request your information in a structured, commonly used and machine-readable format.
- Right to object – you may have the right to object to certain types of processing, including certain direct marketing.
- Right to withdraw consent – where we rely on your consent, you may withdraw that consent at any time.
These rights are subject to certain legal conditions and exceptions.
The Irish Data Protection Commission confirms these rights and explains that organisations should tell individuals how they can exercise them.
How to Exercise Your Rights
If you would like to exercise a privacy right or have a question about how we process your personal information, please contact us:
Email: info@ravayaparfums.com
Phone: +353 89 455 8373
Address:
Ravaya Parfums
Blessington
Co. Wicklow
W91 C1K2
Ireland
We may need to verify your identity before responding to certain requests.
We will respond to requests within the timeframe required by applicable data protection law.
Complaints
If you have concerns about how we handle your personal information, please contact us first using the contact details above so that we can try to resolve your concern.
You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe your personal data protection rights have been infringed.
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland
You can find information about making a complaint on the Data Protection Commission website.
International Transfers
Some of our service providers, including Shopify and other technology providers, may process personal information outside the European Economic Area.
Where personal information is transferred outside the EEA, we will use appropriate safeguards required by applicable data protection law, such as an adequacy decision or appropriate contractual safeguards where applicable.
Automated Decision-Making
We do not use your personal information to make decisions about you based solely on automated processing that produce legal or similarly significant effects.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
Contact
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Ravaya Parfums
Blessington
Co. Wicklow
W91 C1K2
Ireland
Email: info@ravayaparfums.com
Phone: +353 89 455 8373