Shipping policy

Last updated: 17 October 2026

At Ravaya Parfums, we take great care in preparing every order and ensuring that your fragrance is securely packaged before dispatch. Our goal is to provide a simple, reliable and smooth delivery experience from the moment you place your order until it arrives at your door.

Shipping Locations

Ravaya Parfums offers delivery to the following destinations:

  • Ireland

  • United Kingdom

  • European Union countries included in our available shipping zones

Delivery availability is subject to the destination address and the shipping options available at checkout.

Shipping Cost

The cost of delivery is included in the product price.

We offer shipping included on all orders to our available delivery destinations, with no additional shipping charge at checkout.

No minimum order value is required.

Order Processing

Orders are usually processed within 1–2 business days, Monday to Friday.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email.

Delivery Time

We estimate that orders will arrive within approximately 3–5 business days after dispatch.

Delivery times are estimates rather than guaranteed delivery dates. Occasionally, delivery may take longer because of circumstances outside our control, including courier delays, severe weather, public holidays, high demand or other unexpected events.

Please allow additional time where necessary for international deliveries, customs processing or other cross-border requirements.

We appreciate your patience if your order takes a little longer than expected.

Packaging

Every Ravaya Parfums order is carefully prepared and securely packaged before dispatch.

As our products are fragrances contained in glass bottles, we take particular care when preparing orders for transportation. Our packaging is designed to help protect your perfume from damage during delivery.

Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

You can use the tracking information provided to follow the progress of your delivery.

If your tracking information does not update immediately after dispatch, please allow some time for the courier's system to update.

Delivery Address

Please ensure that the delivery address provided at checkout is complete and accurate, including the correct postcode and any relevant apartment or building details.

If you realise that you have entered an incorrect address after placing your order, please contact us as soon as possible at info@ravayaparfums.com.

We will do our best to assist you, although we cannot guarantee that the address can be changed once the order has been dispatched.

Delayed Deliveries

Although we aim to deliver your order within the estimated timeframe, occasional delays can happen.

Delays may occur because of:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • High seasonal demand

  • Incorrect or incomplete delivery information

  • Customs processing or cross-border requirements, where applicable

  • Other circumstances outside our reasonable control

If your order has been significantly delayed, please contact us. We will do our best to assist you and, where appropriate, work with the courier to investigate the delivery.

Lost or Missing Orders

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at info@ravayaparfums.com.

Please provide your order number and delivery details so that we can investigate the matter and assist you.

Where a courier investigation is required, we may need to allow the courier reasonable time to complete its investigation. We will keep you informed and work towards an appropriate resolution.

Damaged Orders

We carefully package our products before dispatch, but damage can occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the outer packaging

  • Clear photographs of the damaged product

This information will help us investigate the issue and determine the appropriate next steps.

Please also refer to our Refund and Returns Policy for information about returns, refunds and our procedures for damaged, faulty or incorrect products.

Customs, Duties and Taxes

For deliveries to the United Kingdom, customs procedures, import duties or other charges may apply depending on the destination and applicable regulations.

Where such charges apply, responsibility for payment will depend on the applicable arrangements and legal requirements for the shipment. Any relevant charges or requirements should be communicated where applicable.

Deliveries within the European Union may also be subject to applicable tax and regulatory requirements.

Changes to Delivery Information

If you need to update your delivery information after placing an order, please contact us as soon as possible.

We will try to help where possible, but once an order has been dispatched, we may not be able to change the delivery address.

Contact Us

If you have any questions about delivery, your order or this shipping policy, please contact us:

Ravaya Parfums
Email: info@ravayaparfums.com
Phone: +353 89 455 8373

We are always happy to help and will do our best to assist you with any questions regarding your order.

Ravaya Parfums
Perfume. Every Side of You.